Comments on: Dollar Tree: Best Response To A Customer Complaint Ever

By: raeanna

raeanna — Wed, 01 Jun 2011 20:07:16 +0000

As a cashier at a Dollar Tree, i know its annoying when customers are in line for a long time with only one register open. Unfortunatly, dollar tree is very tight with the hours they will give for employees. they always have the minimum amount of employees on the clock, we the cashiers try to get the lines down as fast as we can, sometimes there is not another cashier on duty.its not the managers fault either, whoever is above their heads, is the one who decides how many hours can be given to each store.

By: Steve Sketo

Steve Sketo — Thu, 05 May 2011 23:39:10 +0000

EASTER CLEARANCE – THERE WAS A “SHARED” RACK (THAT ALSO HAD MINIATURE CANDY BARS) WITH A SIGN ON THE EASTER PORTION READING ** EASTER CANDY 25 CENTS 8 PKS $1.00 FIGURING 16 TOTAL PKS (MY TAKE) $2.00 I TOLD THE CASHIER “BEFORE” RINGING ITEMS EXACTLY WHAT THE SIGH READ. SHE COULD CARE LESS AND RANG THEM UP FOR .25C EACH. I ASKED FOR THE MANAGER, HE LOOKED AT THE SIGN AND SAID THE 8PKS REFER TO THE CANDY BARS AND BASICALLY ALSO COULD CARE LESS. THERE IS A PLACE THAT IS CALLED THE .99CENT STORE THAT WOULD LOVE MY BUSINESS !!!!!!!!!!!!!!!

By: Rita

Rita — Mon, 18 Oct 2010 15:51:30 +0000

I went into my local Dollar Tree to pick up a few items. Upon entering the store there was an employee on her knees straightening merchandise on the shelf while talking on her cell phone. She never spoke a word to me. Then after I got what I needed and made my way to the registers, there was one cashier opened who was also speaking on her cell phone and never spoke a word to me. I’m the paying customer and couldn’t get a simple “Hello”.

By: linda

linda — Mon, 20 Sep 2010 20:24:01 +0000

We were at the Dollar Tree, on the 9/19/10 on a Sunday afternoon @ 15:16 at 2675 Fairfield Commons, Beavercreek, Oh 45431. I don’t know what happened they only had one lane opened and it was wild. Customers were getting very upset, I think you need to fix it on the weekends.

By: Garry Egan

Garry Egan — Wed, 21 Oct 2009 22:36:23 +0000

Based on your experience, I'll be shopping Dollar Tree. I've never even been there before. These days, even an inch of effort goes a LONG way. .-= Garry Egan´s last blog ..This Is Why I Don't Take New Clients =-.

By: Alan Bleiweiss

Alan Bleiweiss — Wed, 21 Oct 2009 20:37:49 +0000

Todd,

I had a major problem with Gateway a few years back and I too got an amazingly stellar response after hunting down the contact info for Board members, and finding in their annual report a phone number for corporate HQ. I called that number and by threatening to set up a 1st page Google complaint web site and personally call each Board member directly, was put through to their “Presidential Complaint Unit” where the EVP of that unit personally became my advocate and that’s how I got the “stellar” response and result.

But Todd, our experience only shows that what Gateway did for me and Dollar Tree did for you is only because we had the willingness/forethought to go so far into the back office channel.

Neither of us however, would have been given any outstanding resolution through what should be reasonable means (telephone customer complaint service / web site complaint forms).

Corporate America is still fubar.
.-= Alan Bleiweiss´s last blog ..Six Rules for Custom eCommerce SEO =-.

By: Steve - Integrated Marketing

Steve - Integrated Marketing — Fri, 30 Jan 2009 06:18:55 +0000

This is a great example of customer service judo, turning a botched up situation into a great customer experience.

It’s great to hear about companies like this with all the companies that feel like they’re entitled to your business.

It looks like they’re going the extra mile. A lot of companies have executive support teams that help their execs handle complaints that get escalated to their level. The only ones I’ve interacted with are the ones at Dell and Comcast.

Dell got it right. The folks at Comcast… well… it was a bad sign when they sent me an empty email with poorly typed Word attachment that looked like a phishing scam. Turns out it was the text of the email.

Steve – Integrated Marketings last blog post..COPA vs. COPPA and the U.S. Supreme Court

By: Rosalie A. Gonzalez

Rosalie A. Gonzalez — Fri, 30 Jan 2009 01:38:19 +0000

Funny, I was just searching for an e-mail address for Dollar Tree so that I can send in a complaint about an over zealous Assistant Manager who treated by 3 grand children, ages 12, 12, and 9, and I will say, well behaved. She treated them as though they were running around upsetting the store, which is not the case. Do you have an e-mail address for dollar tree so that I can have them address this issue. I am the owner of a store and I know when children are unruly and deserving, but these three kids did not deserve what she did.
Thanks
Rosalie gonzalez

By: management Guru

management Guru — Mon, 03 Nov 2008 12:12:11 +0000

I think you are luck to get good support most of customer are having problem with one or another service provider. No one want to listen to complaints. all are keen to get new clients for more profit. management Gurus last blog post..Govt gives spectrum for peanuts. Unitech hits jackpot.

By: nancy

nancy — Thu, 30 Oct 2008 10:27:57 +0000

I sent emails to the executives of Dollar Tree on Tuesday, 10/28/08, regarding a complaint that I had. I have received 3 responses, one from the local Training Manager, one from the District Manager, and one from the Manager of Consumer Relations. All have been very positive and lead me to believe that my complaint will definitely be handled as it should. The District Manager went to the Manager of the location where I had a complaint, and spoke with her in person. This is the type of customer service that I wish they were able to pass on to their store Managers and employees. After receiving these responses, I will definitely continue shopping there.